Is E-Commerce Delivery Broken?

Tim Harrison, Senior Policy Researcher at Citizens Advice and one of the authors of “The market which isn’t delivering”, joins me to discuss the failings and potential remedies in the UK e-commerce parcel delivery market:

  • Where does the e-commerce parcel delivery experience begin?
  • Unfair surcharging (for example, for delivery to remote addresses)
  • Delivery information customers need when ordering online, including estimated delivery time
  • Communicating consumer rights information
  • Do customers need to know which delivery company will deliver their order?
  • The main delivery problems UK consumers encounter
  • Why isn’t the available technology being used to solve these delivery problems?
  • Delivery for customers with disabilities
  • Accessibility information for post offices and PUDOs
  • The link between delivery quality and contractor payment
  • Complaints handling
  • Consumer experience with e-commerce returns
  • Does the UK parcel industry need to be regulated?
  • Download the report from the Citizens Advice website.

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing).  You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify .

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at .

Follow the Postal Hub on  Twitter  and  LinkedIn .

Relevant Directory Listings


KEBA is an internationally successful high-tech company with headquarters in Linz (Austria) and subsidiaries worldwide. KEBA is active in the three operative business areas: Industrial Automation, Handover Automation and Energy Automation. The company has been developing and producing for more than 50 years according to […]

Find out more

Other Directory Listings

About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).




P&P Poll


What is your top business priority?

Thank you for voting
You have already voted on this poll!
Please select an option!

MER Magazine

The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.


News Archive

Pin It on Pinterest

Share This
雷火电竞抽注数据 | 电竞竞猜最新版入口新版v0.3 | 王者荣耀电竞下注详情网址(王者荣耀电竞直播下注网) | 飞鱼电竞下注积分 | 欧洲电竞下注下载v10.1版 | 电子竞技数据app