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Catalin Maftei, founder and CEO of C-Solution, joins me to discuss an innovative approach to parcel lockers:
- How a payment solutions provider became a parcel delivery company
- The link between delivery failure and refunds
- How niche online businesses grow from marketplaces to becoming standalone e-commerce merchants
- How small business growth is powering Romanian e-commerce
- Cross-border e-commerce in the region
- How C-Solution set up a parcel locker network, including:
- Site selection
- Proximity
- Commercial vs residential lockers
- Temperature control considerations
- Indoors vs outdoors
- A unique parcel locker offering: lockers in a container! (See main photo above.)
- Usage rates for the new parcel lockers
- A carrier neutral (open) parcel locker network – even allowing merchants to directly deliver to the lockers
- Some innovations in click-and-collect
- Savings made by Decathlon by implementing in-store click-and-collect lockers
- Teleportation! How parcel lockers are used for instant fulfilment
- Selecting the right products for teleportation
- Parcel lockers in residential buildings
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify .
Brought to you by:
The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com .
