Lindiwe Kewele, Group CEO, South African Post

Before we get to Lindiwe Kewele, Acting Group CEO at South African Post Office, I cover some recent developments in parcel delivery:

  • Australia Post’s new partnership with Doddle (called Click & Return)
  • How retail shops (PUDOs) will be added to the post office and parcel locker network
  • How customers will interact with Click & Return at checkout
  • Amazon’s new parcel locker and PUDO network
  • A surprising choice for parcel locker locations
  • Retailers partnering with Amazon to be PUDO points
  • PostNL’s changes to procedures for failed first-time residential deliveries
  • Then Lindiwe Kewele, Acting Group CEO at South African Post Office, discusses:
  • Post office access in rural areas
  • Social grant payment – and how SAPO delivers it
  • Providing access to financial services
  • Funding the USO and being self-sustainable
  • Mobile postal services
  • Migrating to non-cash payment alternatives, including mobile money
  • Financial services for the elderly – including using biometrics to identify customers
  • Future postal services
  • Making delivery services more efficient and customer-centric
  • Competition in parcels
  • Stimulating cross-border e-commerce within the region

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing).  You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify .

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).




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