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Doddle Chief Commercial Officer Mike Richmond joins me to discuss the reinvention of delivery:
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Why customers make the delivery choices they do – a behavioural science approach
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How “nudge” works – and what it could mean for e-commerce and delivery
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The manifesto for reinventing delivery!
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Improving co-ordination – can retailers work together to make sure the customer receives parcels when and where they want?
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How Nike preserves its brand while delivering online orders in a range of different ways
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Technology enabling customer-centric delivery solutions across retailers and delivery companies
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How PUDO footprints are growing, and new formats of PUDO (e.g. buy online… collect at the gym!)
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Harnessing data – analysing data to understand customer behaviour in delivery and returns
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Buy-now-pay-later and how payment impacts on delivery choice and returns
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Will payment businesses get into delivery?
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Rethinking metrics – judging the performance of logistics departments
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Preselected delivery options and the impact on customer choice – and therefore delivery cost!
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Positioning of click-and-collect in-store
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The value of omnichannel customers
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Parcel lockers complementing in-store click-and-collect
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Simplifying in-store returns
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Megatrends in PUDOs around the world – including Amazon Counter
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Carriers adding retailer partnerships to expand PUDO networks
Download A new perspective on delivery from the Doddle website .
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify .
Brought to you by:
The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com
