Reinventing delivery – it’s psychological, not logistical

Doddle Chief Commercial Officer Mike Richmond joins me to discuss the reinvention of delivery:

  • Why customers make the delivery choices they do – a behavioural science approach

  • How “nudge” works – and what it could mean for e-commerce and delivery

  • The manifesto for reinventing delivery!

  • Improving co-ordination – can retailers work together to make sure the customer receives parcels when and where they want?

  • How Nike preserves its brand while delivering online orders in a range of different ways

  • Technology enabling customer-centric delivery solutions across retailers and delivery companies

  • How PUDO footprints are growing, and new formats of PUDO (e.g. buy online… collect at the gym!)

  • Harnessing data – analysing data to understand customer behaviour in delivery and returns

  • Buy-now-pay-later and how payment impacts on delivery choice and returns

  • Will payment businesses get into delivery?

  • Rethinking metrics – judging the performance of logistics departments

  • Preselected delivery options and the impact on customer choice – and therefore delivery cost!

  • Positioning of click-and-collect in-store

  • The value of omnichannel customers

  • Parcel lockers complementing in-store click-and-collect

  • Simplifying in-store returns

  • Megatrends in PUDOs around the world – including Amazon Counter

  • Carriers adding retailer partnerships to expand PUDO networks

Download A new perspective on delivery from the Doddle website .

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing).  You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify .

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at

Follow the Postal Hub on  Twitter  and  LinkedIn .

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