Online fashion retailer Boohoo.com has begun to charge for returns.
Boo Hoo’s return policy has been updated to the following “Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. Returns are FREE for premier customers.”
The company is following in the footsteps of other retailers including Zara and Next who already charge customers to return items.
The home delivery specialist ParcelHero says Boohoo has likely been planning the move for some months: “As long ago as May, when Zara revealed it was introducing return shipping fees, Boohoo’s decision became inevitable. The company had previously complained about the level of “exceptionally high” returns and we predicted: “Logically, it may become one of the next retailers to introduce a returns charge,” ParcelHero’s Head of Consumer Research, David Jinks M.I.L.T., comments.
Returns are costing UK retailers around £60 billion a year.